Staff UX Researcher

Our Mission:

Launched in 2012, Tinder® revolutionized how people meet, growing from 1 match to one billion matches in just two years. This rapid growth demonstrates its ability to fulfill a fundamental human need: real connection. Today, the app has been downloaded over 630 million times, leading to over 97 billion matches, serving approximately 50 million users per month in 190 countries and 45+ languages - a scale unmatched by any other app in the category. In 2024, Tinder won four Effie Awards for its first-ever global brand campaign, “It Starts with a Swipe”™

We are looking for a passionate and experienced Staff UX Researcher to work on our team and collaborate with partners across Product, Data, Voice of the Customer/CX, and more. As a Staff UX Researcher at Tinder, you will lead large-scale, complex research initiatives, collaborating closely with cross-functional teams to deliver high-quality research insights that drive strategic product decisions, inform our product roadmap, and help us design and develop products that enhance the user experience. 

What You'll Do:

• Drive and execute large-scale, complex UX Research projects from inception to completion, including planning, design, data collection, analysis, and reporting.
• Design and conduct innovative qualitative and quantitative studies, including usability testing, user interviews, surveys, ethnographic studies, and advanced data analysis.
• Translate complex research data into clear, actionable insights that inform product strategy, design decisions, and user experience improvements.
• Bring user insights to life to communicate research findings using storytelling techniques including video, data visualization, personas, journey maps, and more.
• Work closely with product managers, designers, engineers, and other stakeholders to identify research needs and align research objectives with business goals.
• Champion user-centered design principles and ensure the voice of the user is consistently represented in all stages of product development.
• Closely collaborate with the Voice of the Customer (VoC) team to integrate customer feedback and insights into research findings, ensuring a holistic understanding of user needs and pain points.
• Communicate VoC effectively to all levels of the organization.
• Communicate, influence and drive decision-making with executive stakeholders via storytellingProvide mentorship and guidance to junior researchers and team members, fostering a culture of continuous learning, professional growth, and excellence.

Minimum Qualifications:

• Bachelor's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, or a related field.
• 7+ years of hands-on experience in UX Research within a product organization, with a proven track record of leading impactful research projects and driving product success.
• Expertise in a wide range of research mix-methodologies and tools, including advanced qualitative and quantitative approaches.
• Excellent analytical and problem-solving skills, with the ability to synthesize complex data into clear and actionable insights.
• Excellent communication and presentation skills, with the ability to influence and collaborate effectively with stakeholders at all levels, including executive leadership.
• Demonstrated experience in an agile development environment and a deep understanding of product design processes.
• Strong leadership and collaboration skills, with the ability to work across cross-functional teams.

Preferred Qualifications:

• Master's or Ph.D. degree in a related field.
• Experience using ML/AI to synthesize qualitative and quantitative insights at scaleLeadership experience in a UX Research team, with a history of mentoring and developing junior researchers.
• Domain expertise in a specific area relevant to our product, particularly in the dating space.
• Proficiency with advanced research tools and software like eye-tracking.
• A strong portfolio showcasing a diverse range of research projects and their tangible impact on product outcomes.
• Ability to work independently, manage multiple projects simultaneously, and thrive in a fast-paced, dynamic environment.