Staff UX Researcher

Our Mission:

As humans, there are few things more exciting than meeting someone new. At Tinder, we’re inspired by the challenge of keeping the magic of human connection alive. With tens of millions of users, hundreds of millions of downloads, 2+ billion swipes per day, 20+ million matches per day, and a presence in 190+ countries, our reach is expansive—and rapidly growing.

‍

We work together to solve complex problems. Behind the simplicity of every match, we think deeply about human relationships, behavioral science, network economics, AI and ML, online and real-world safety, cultural nuances, loneliness, love, sex, and more.

Our Values

One Team, One Dream

We work hand-in-hand, building Tinder for our members. We succeed together when we work collaboratively across functions, teams, and time zones, and think outside the box to achieve our company vision and mission.

Own It

We take accountability and strive to make a positive impact in all aspects of our business, through ownership, innovation, and a commitment to excellence.

Never Stop Learning

We cultivate a culture where it’s safe to take risks. We seek out input, share honest feedback, celebrate our wins, and learn from our mistakes in order to continue improving.

Spark Solutions

We’re problem solvers, focusing on how to best move forward when faced with obstacles. We don’t dwell on the past or on the issues at hand, but instead look at how to stay agile and overcome hurdles to achieve our goals.

Embrace Our Differences

We are intentional about building a workplace that reflects the rich diversity of our members. By leveraging different perspectives and other ways of thinking, we build better experiences for our members and our team.

We are looking for a passionate and experienced Staff UX Researcher to work on our team and collaborate with partners across Product, Data, Voice of the Customer/CX, and more. As a Staff UX Researcher at Tinder, you will lead large-scale, complex research initiatives, collaborating closely with cross-functional teams to deliver high-quality research insights that drive strategic product decisions, inform our product roadmap, and help us design and develop products that enhance the user experience. 

In this role, you will:

• Drive and execute large-scale, complex UX Research projects from inception to completion, including planning, design, data collection, analysis, and reporting.
• Design and conduct innovative qualitative and quantitative studies, including usability testing, user interviews, surveys, ethnographic studies, and advanced data analysis.
• Translate complex research data into clear, actionable insights that inform product strategy, design decisions, and user experience improvements.
• Bring user insights to life to communicate research findings using storytelling techniques including video, data visualization, personas, journey maps, and more.
• Work closely with product managers, designers, engineers, and other stakeholders to identify research needs and align research objectives with business goals.
• Champion user-centered design principles and ensure the voice of the user is consistently represented in all stages of product development.
• Closely collaborate with the Voice of the Customer (VoC) team to integrate customer feedback and insights into research findings, ensuring a holistic understanding of user needs and pain points.
• Communicate VoC effectively to all levels of the organization.
• Communicate, influence and drive decision-making with executive stakeholders via storytellingProvide mentorship and guidance to junior researchers and team members, fostering a culture of continuous learning, professional growth, and excellence.

You'll need:

• Bachelor's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, or a related field.
• 7+ years of hands-on experience in UX Research within a product organization, with a proven track record of leading impactful research projects and driving product success.
• Expertise in a wide range of research mix-methodologies and tools, including advanced qualitative and quantitative approaches.
• Excellent analytical and problem-solving skills, with the ability to synthesize complex data into clear and actionable insights.
• Excellent communication and presentation skills, with the ability to influence and collaborate effectively with stakeholders at all levels, including executive leadership.
• Demonstrated experience in an agile development environment and a deep understanding of product design processes.
• Strong leadership and collaboration skills, with the ability to work across cross-functional teams.

Nice to have:

• Master's or Ph.D. degree in a related field.
• Experience using ML/AI to synthesize qualitative and quantitative insights at scaleLeadership experience in a UX Research team, with a history of mentoring and developing junior researchers.
• Domain expertise in a specific area relevant to our product, particularly in the dating space.
• Proficiency with advanced research tools and software like eye-tracking.
• A strong portfolio showcasing a diverse range of research projects and their tangible impact on product outcomes.
• Ability to work independently, manage multiple projects simultaneously, and thrive in a fast-paced, dynamic environment.

As a full-time employee, you’ll enjoy:

• Flexible Vacation, 10 Sick Days
• Time off to volunteer and charitable donations matched up to $15,000 annually 
• Comprehensive health, vision, and dental coverage
• 100% 401(k) employer match up to 10%, Employee Stock Purchase Plan (ESPP)
• 100% paid parental leave (including for non-birthing parents) and family forming benefits
• Investment in your development: mentorship through our MentorMatch program, access to 6,000+ online courses through Udemy, and an annual $3,000 stipend for your professional development
• Investment in your wellness: access to mental health support via Modern Health, paid concierge medical membership, pet insurance, fitness membership subsidy, and commuter subsidy
• Free subscription to Tinder Gold