Workforce Management Analyst



Location

West Hollywood, California



Department

Member Experience



Job Type

Full Time



Focus

Our Mission:

Launched in 2012, Tinder® revolutionized how people meet, growing from 1 match to one billion matches in just two years. This rapid growth demonstrates its ability to fulfill a fundamental human need: real connection. Today, the app has been downloaded over 630 million times, leading to over 97 billion matches, serving approximately 50 million users per month in 190 countries and 45+ languages - a scale unmatched by any other app in the category. In 2024, Tinder won four Effie Awards for its first-ever global brand campaign, “It Starts with a Swipe”™

Our Values:

One Team, One Dream

We work hand-in-hand, building Tinder for our members. We succeed together when we work collaboratively across functions, teams, and time zones, and think outside the box to achieve our company vision and mission.

Own It

We take accountability and strive to make a positive impact in all aspects of our business, through ownership, innovation, and a commitment to excellence.

Never Stop Learning

We cultivate a culture where it’s safe to take risks. We seek out input, share honest feedback, celebrate our wins, and learn from our mistakes in order to continue improving.

Spark Solutions

We’re problem solvers, focusing on how to best move forward when faced with obstacles. We don’t dwell on the past or on the issues at hand, but instead look at how to stay agile and overcome hurdles to achieve our goals.

Embrace Our Differences

We are intentional about building a workplace that reflects the rich diversity of our members. By leveraging different perspectives and other ways of thinking, we build better experiences for our members and our team.

The Role:

Tinder brings people together. With tens of millions of users and a presence in 190 countries, our reach is expansive—and rapidly growing. Our Member Experience team handles our global operations of customer service and trust & safety agents. They work to provide best in class support for our users while also helping to maintain a trusted place to make amazing connections. Our Workforce Management function, within the Member Experience organization, is dedicated to ensuring our internal and external operations teams are set up for success in areas such as headcount planning, forecasting, capacity planning, scheduling, performance tracking, and operational efficiency.

We are looking for an experienced Workforce Analyst who will partner closely with our Global Operations teams to ensure these teams are fully supported from a Workforce Management (WFM) perspective and are operating as efficiently and effectively as possible.

Where you’ll work:

This is a hybrid role and requires in-office collaboration two days per week. This position is located in Los Angeles.

In this role, you will:

Partner closely with the Workforce Management & Operations leaders to ensure the smooth running of the 24/7 operations teams
Work in collaboration with outsourced BPOs, driving process adherence and reviewing key workforce KPIs associated with this process
Monitor and report on real time changes to contact volume
Operate as a subject matter expert on scheduling and headcount movements both internally and through outsourced BPOs
Contribute to Weekly & Monthly Business Reviews
Maintain internal volume, forecasting & scheduling databases
Work cross functionally with, but not limited to, Training, QA, Policy, Analytics teams across the business

You’ll need:

2+ yrs of Workforce Management experience, focused on staffing strategy, capacity planning and forecasting
Experience in creating and accurately maintaining global shift schedules for customer support agents
Experience with Workforce Management Tools such as Calabrio WFM is a plus
Experience defining requirements and using data and metrics to draw business insights
Strategic planning, problem solving and analytical skills
Strong leadership, time management, and critical thinking skills, with a focus on staffing allocation using basic workforce staffing principles
Comfortable working in Microsoft 365 applications & Google Workspace

As a full-time employee, you’ll enjoy:

Unlimited PTO (with no waiting period), 10 annual Wellness Days
Time off to volunteer and charitable donations matching
Comprehensive health, vision, and dental coverage
100% 401(k) employer match up to 10%, Employee Stock Purchase Plan (ESPP)
100% paid parental leave (including for non-birthing parents), family forming benefits, and Milk Stork, which provides access to breast milk shipping for business travel, surrogacy, and employee relocation
Investment in your development: mentorship through our MentorMatch program, access to 6,000+ online courses through Udemy, and an annual stipend for your professional development
Investment in your wellness: access to mental health support via Modern Health, and Insight Timer; paid concierge medical membership, pet insurance, fitness membership subsidy, and commuter subsidy
Free subscription to Tinder Gold

Salary Range:

$70,000

$80,000

a year

Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.

We don’t just

accept

difference, we

celebrate

it

We strive to build a workplace that reflects the rich diversity of our members around the world, and we value unique perspectives and backgrounds. Even if you don’t meet all the listed qualifications, we invite you to apply and show us how your skills could transfer. Tinder is proud to be an equal opportunity workplace where we welcome people of all sexes, gender identities, races, ethnicities, disabilities, and other lived experiences.

Learn more about inclusion at Tinder

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact employeebenefits@matchgroup.com.

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